Privacy Policy

Verma Gentle Cure is a healthcare initiative of Vermaverse OPC Private Limited, G3, 1st Floor, Sarala Complex, Kadma Market, Jamshedpur, Jharkhand – 831005. For privacy or deletion requests, call 0657-4506627 or WhatsApp +91 84091 70482. Last updated: 24 October 2026.

We collect the details you provide when registering, booking a consultation or placing an order: name, contact details, date of birth, address, and the medical information you choose to share.

Uploaded documents such as reports and previous prescriptions are stored as part of your medical record.

Your information is used to deliver the consultation, prepare prescriptions, fulfil medicine orders and provide follow-up support.

We do not sell patient information. We do not use medical records for advertising.

Medical records are visible to you, explicitly assigned clinic doctors and authorized administrators. Administrator access may include medical records for service operation, privacy requests and legally required record handling.

Uploaded medical documents are held in access-controlled storage and are not publicly accessible.

Our cloud service provider supplies hosting, account authentication, application data and private report storage. Razorpay processes online payments; payment identifiers, amount and status are stored for receipts and reconciliation. The app does not collect or store your full card number, CVV or UPI PIN.

WhatsApp, Instagram and map links open third-party services whose own privacy terms apply. Medical reports are not automatically sent to those services. Google Fonts supplies the website fonts. Technical requests may include IP address and browser/device information used by hosting and service providers to deliver and secure the service.

Reports and photographs are selected by you through the device file picker. Only the selected files are uploaded; the app does not require broad access to your photo library, contacts, location or SMS. This policy describes the current web app; any future Android permissions must be disclosed before use.

Your device stores the sign-in session and shopping cart to keep you signed in and remember your cart. Sign out on shared devices. Health records are stored in access-controlled clinic records, not in the shopping cart.

Records are retained for as long as needed to provide continuity of care and to meet applicable legal requirements.

Request account and associated data deletion, or personal-data-only deletion, using the public form at vermagentlecure.com/delete-account or from My account. The public form does not require sign-in; the clinic must verify ownership before processing. You can also call or WhatsApp with your registered email or phone. No app reinstall is required. Do not send passwords or OTPs.

Verified requests are reviewed by an administrator. Accounts without medical, financial or clinician dependencies can have eligible profile information, reports and credentials removed through a checked deletion process. Accounts with those records remain blocked pending retention review; no retained records are automatically destroyed. Data-only requests preserve sign-in credentials. Failed attempts are not reported as completed. Minimal request identifiers and processing outcomes are retained for reconciliation; legal grounds and retention periods require clinic review. The clinic must explain retained categories, reasons and applicable periods, and confirm the actual outcome.

Child consultation records should be provided by a parent or legal guardian. Health histories and uploaded reports are used for consultation and care, not advertising. Share only information needed for your consultation; you may leave optional questions blank and contact the clinic to correct your records.