This policy governs appointments, consultations, and services offered by Verma Gentle Cure.

🔷 1. Appointment Cancellation

Patients may cancel or reschedule appointments at least 24 hours in advance

Requests made within less than 24 hours may not be eligible for refund

🔷 2. Consultation Fees

Consultation fees (online/offline) are generally non-refundable

Rescheduling may be allowed at the clinic’s discretion

🔷 3. Refund Eligibility

Refunds may be considered only in the following cases:

Duplicate payment

 

Technical/payment gateway error

Cancellation approved by clinic due to unavoidable circumstances

🔷 4. Non-Refundable Cases

No refund shall be provided for:

Completed consultations

Dissatisfaction due to expected time taken in treatment

Failure to follow prescribed treatment

🔷 5. Processing of Refund

Approved refunds will be processed within 7–10 working days

Refund will be issued via the original payment method

🔷 6. Medicine Orders (If Applicable)

Medicines once dispensed are non-returnable and non-refundable

Exceptions only in case of wrong delivery or damage

🔷 7. Contact for Refund Requests

📧 contact@vermagentlecure.com 

📞 0657-4506627